To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read, check the meter reading against the reading on your billing statement. If the meter reading is less than the number on the statement contact the office for a re-read.
Or, you could possibly have a leaky toilet or faucet that's difficult to detect. To learn how to look for leaks go to https://valleypioneerswater.com/did-you-get-a-high-water-bill
What do I do if I am experiencing low pressure?
You may have a leak on your property. Check the meter when you know you are not using water, if the meter is spinning/registering then you have a leak. To learn how to check for leaks go to https://valleypioneerswater.com/did-you-get-a-high-water-bill
Or, the pressure regulator may be malfunctioning. If you believe it is the regulator, contact the office to have your pressure tested.
Why is my water milky looking?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
We only add chlorine which is approved by National Safety Foundation for treatment of drinking water.
My water tastes or smells like chlorine. Is it safe to drink?
Public water systems that chlorinate are required to maintain a minimum chlorine level of 0.2 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received payment after the due date or we may not have received it at all. Call our office and we will help you solve the problem.